Shining example?

The new university hospital in Trenton, which the Health Minister Victoria Gulley has described as a 'shining example' to hospitals all over the country, has been open now for over six months. heard several less than complimentary comments about the organisation and efficiency of the place, I decided to see for myself. Before going there, I had arranged with my local GP to have some routine blood tests for anaemia. In of arriving early (7.15 a.m.!) I found that there were already long queues at the reception desks. While I was waiting, I looked around and have to admit that it is an impressive building; large and light with marble everywhere. Eventually my turn came and I presented my doctor's letters to the receptionist, informed me that I was in the X-ray queue and I'd have to go to another queue and start again! I couldn't believe it and asked her if it be possible to give me an appointment card anyway making me queue up again. She informed me it was no arguing with her and I should have read the sign, an almost invisible piece of card saying `X-rays' just in front of her where very few people can have seen it. No how hard I tried to persuade her, she wouldn't give me an appointment card for a blood test, so I started again and finally got the card at 8.30! I then set off for the blood tests room, following the nice new signs until they suddenly stopped and I realised that I was in a part of the hospital that hasn't been finished yet!